We recently asked our world class support department what are the most frequently asked questions. Here’s a recap of the top 10.
1.) I am trying to access a product in the label center, but I received an error stating product access restricted, Why am I receiving this error?
A: If you are accessing the Label Center via website and not logged into an account, you have a 100 limit per day per IP address. If you are logged in to an Agrian account, you have a 200 limit per day per IP address.
2.) When a supplemental change is made to a Restricted Materials Permit, how long does it take for the changes to be available in Agrian?
A: Updates / changes made with the County are not done automatically in Agrian. The user will have to update the permit by going to Manage Data. The time frame is typically 24-48 hours from the time that the updates are entered into the County’s permit system.
3.) What is the difference between manually closing a REC versus converting a REC to a PUR?
A: When you manually close a REC, it changes the REC status from open to close without a PUR attached. This is typically done if PCA is not reporting the pesticides usage on behalf of the grower. When converting a REC to PUR, the system will generate a PUR with the details from the REC automatically appended. The PUR can then be sent electronically via Agrian to the County.
4.) After setting up an auto share, do all the historical reports automatically get shared to the recipient?
A: No, the user will have to query (see below) specific report types to share the historical data. The auto share will begin automatically sharing the reports from the time it was set up, forward.
5.) Where do I find reports other than the previous reports filed on the homepage?
A: The View Data tab will allow you to access previous report data.
6.) How do I run a Crop History report?
A: Depending on the specifics you can generate a Cumulative Report or a PARS report. Each one of these report types show past application data.
7.) I made an error on a PUR report, but I already saved and submitted to the County. Can I go back and edit?
A: Unfortunately, there is not an editing option. You will need to contact the County and ask that the report be deleted. To update in Agrian, you will need to recreate the PUR by creating a new one from scratch or by using the Duplicate and Delete feature.
8.) I am having issues logging in and forgot my password, how do I reset my password?
A: When attempting to login, you may use the ‘Forgot Your Password’ link. You will then receive an email in which will allow you to reset your password. If you do not receive an email, please contact our Support Team to verify your email address.
9.) I am using Agrian Mobile and received a ‘Sync Lock Error’, what does this mean?
A: First, try making sure you have a good network connection. If you do not, once you are connected with a good connection, try syncing again.
- If you have tried the above and still receive the error, and have NOT captured new data on the app, feel free to Purge and Sync through the Settings option.
- If you are still having issues, please contact our office so that we may get more information from you in order to assist you.
** Purging your app will clear all data from the app. DO NOT purge unless you are certain no new data is on the app. Please call us if you have questions or concerns.
10. I’m interested in an Agrian demo for my management team. How do I arrange this?
A: Simply email sales@agrian.com and they’ll arrange a web-meeting for you.
If you need more details about any of these answers or have questions that aren’t covered here please feel free to reach out to support@agrian.com or 559-437-5700.